Terms of Service

Last updated November 11, 2026

The short version: Solving Dispatch is free for all users until March 31, 2027. Your company's data belongs to you. Use the service lawfully, keep your password safe, and double-check the documents you send, because you're responsible for your own loads and agreements.

1. The service

Solving Dispatch ("we", "us") provides a web-based transportation management system ("the Service") for freight brokers and their teams. By creating an account or using the Service, you agree to these terms on behalf of yourself and the company you sign up for.

2. Free period

The Service is free of charge for all users until March 31, 2027. Features may change, be added or be removed, and the Service may occasionally be unavailable. If we introduce paid plans, we will tell account admins by email before any charges apply. You can stop using the Service at any time.

3. Your account

Give accurate information when you sign up, and keep it current.
Keep passwords private. You're responsible for what happens under your company's accounts, including team members you add.
Tell us right away at support@solvingdispatch.com if you think an account has been accessed without permission.

4. Your data

You keep all rights to the information and files you put into the Service (customers, carriers, loads, documents and so on). You give us permission to store, process and display that data only as needed to run the Service for you. Each company's data is kept separate from every other company's. See our Privacy Policy for details.

5. Acceptable use

Don't use the Service to break the law, to store content you don't have the right to use, to upload malware, to probe or attack the Service or other customers' data, or to send spam. Don't resell or copy the Service. We may suspend accounts that break these rules or put the Service or other users at risk.

6. Your loads and documents

The Service helps you organize your business. It does not give legal, tax, insurance or compliance advice. Rate confirmation terms and other templates are generic starting points. You are responsible for your agreements with customers and carriers, for checking carrier authority and insurance, and for the accuracy of every document you send.

7. No warranty

The Service is provided "as is" and "as available", without warranties of any kind, to the fullest extent the law allows. We work to keep it reliable and backed up, but we can't promise it will be uninterrupted or error-free. Keep your own copies of documents that matter to you.

8. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of the Service. While the Service is free, our total liability for any claim is limited to one hundred US dollars (US$100).

9. Ending your account

You can ask us to close your account and delete your company's data at any time by emailing support@solvingdispatch.com from an admin's email address. We may suspend or close accounts that break these terms.

10. Changes

We may update these terms as the Service grows. If a change is significant, we'll let account admins know by email or in the app before it takes effect. Continuing to use the Service after that means you accept the updated terms.

11. Contact

Questions about these terms: hello@solvingdispatch.com. Billing questions: billing@solvingdispatch.com.