Privacy Policy

Last updated November 11, 2026

The short version: we collect what we need to run your account, we keep each company's data separate, we use one sign-in cookie and no ad trackers, and we never sell your data.

What we collect

Account details: your company name, your name, email, password (stored only as a secure one-way hash), and optionally a phone number and MC number.
Business data you enter: customers, carriers, addresses, loads, rates, invoices, notes, logos and documents such as BOLs, PODs, W-9s and insurance certificates.
Basic technical data: IP addresses and sign-in times, used to keep accounts secure (for example, to slow down password guessing).

How we use it

To provide the Service: show your data to you and your team, and produce documents like rate confirmations and invoices.
To keep the Service secure and working, and to fix problems.
To contact account admins about the account and changes to the Service or these policies.

We don't sell your data, and we don't use it for advertising.

Who can see your data

Only people with accounts in your company can see your company's records. Other companies on Solving Dispatch cannot. Our team may access data only when needed to operate or secure the Service, to help when you ask for support, or when the law requires it. We use a hosting provider to run our servers, and they store data on our behalf.

Cookies

We use a single cookie to keep you signed in. We don't use advertising or third-party tracking cookies.

Data about other people

Your records may include contact details for your customers, carriers and drivers. You're responsible for having a legitimate business reason to store that information, and we process it only to provide the Service to you.

Keeping and deleting data

We keep your data while your account is active. Admins can erase all of the company's records at any time from Settings. To close your account and delete everything, email support@solvingdispatch.com from an admin's email address. Backups that contain deleted data are overwritten over time.

Security

Connections are encrypted (HTTPS), passwords are hashed, and access is limited to your company's signed-in users. No system is perfectly secure. If we learn of a breach that affects your data, we'll tell you.

Changes

If we make significant changes to this policy, we'll let account admins know before they take effect.

Contact

Privacy questions or requests: hello@solvingdispatch.com.